19
Startup Professional

Maya Chen

Product Designer

Design leader shaping accessible SaaS workflows from research through polished interface systems. Known for clear communication, crisp execution, and measurable improvements across cross-functional initiatives.

maya.chen@example.com +1 555 1019 Seattle, WA maya.chen.design linkedin.com/in/mayachen maya.chen.design/portfolio

Experience

EX

Product Designer

Northstar Labs
2022-03-01 - Present
Full-Time | 2022-03-01 - Present | Seattle, WA

Fast-growing SaaS company serving enterprise operations teams.

Own high-impact initiatives from discovery through launch while partnering with product, engineering, sales, and customer success.

Responsibilities: Lead planning rituals, define success metrics, mentor teammates, and translate user needs into practical delivery plans.

Achievements: Improved activation by 31%, reduced cycle time by 24%, and launched 4 customer-facing improvements in two quarters.

Dashboards Automation Research Reporting Leadership Prioritization Analytics Workflow Studio Insights Hub
EX

Lead Specialist

BrightLayer Digital
2019-06-01 - 2022-02-01
Full-Time | 2019-06-01 - 2022-02-01 | Remote

Consulting team delivering digital products for finance, healthcare, and education clients.

Delivered client programs, created repeatable operating playbooks, and presented recommendations to executive stakeholders.

Responsibilities: Coordinated research, managed timelines, reviewed quality, and documented repeatable systems for future teams.

Achievements: Delivered 15 projects with 96% client satisfaction and cut reporting preparation time by 40%.

CRM BI Tools Collaboration Suites Client Communication Documentation Quality Review Client Portal Launch Toolkit

Achievements

Operational Excellence Award

2024-02-01

Recognized for improving cross-team delivery reliability and reducing avoidable handoff delays.

Mentorship Champion

2023-11-01

Mentored five teammates into independent ownership of complex programs.

Projects

Project Lead

2024-01-01 - 2024-04-01

Built a leadership dashboard that surfaced adoption risks, team capacity, and customer outcomes in one weekly view.

Analytics, Research, Automation

Strategy Owner

2023-05-01 - 2023-09-01

Redesigned onboarding steps and lifecycle messaging, improving completion and support deflection.

Journey Mapping, Experimentation

Education

ED

Bachelor of Science

University of California, Berkeley
2014-08-01 - 2018-05-01
Business and Technology | College of Letters and Science | GPA 3.8/4.0 | Berkeley, CA

Focused on systems thinking, quantitative analysis, communication, and human-centered product development.

Coursework: Data Analysis, Product Strategy, Organizational Behavior, Research Methods

Honors: Dean's List, Capstone Excellence Award

Community Leadership

Host monthly learning sessions on career storytelling, portfolio development, and practical workplace systems.