Maya Chen
Product Designer
Design leader shaping accessible SaaS workflows from research through polished interface systems. Known for clear communication, crisp execution, and measurable improvements across cross-functional initiatives.
Projects
Project Lead
Built a leadership dashboard that surfaced adoption risks, team capacity, and customer outcomes in one weekly view.
Strategy Owner
Redesigned onboarding steps and lifecycle messaging, improving completion and support deflection.
Skills
Experience
Product Designer
Fast-growing SaaS company serving enterprise operations teams.
Own high-impact initiatives from discovery through launch while partnering with product, engineering, sales, and customer success.
Responsibilities: Lead planning rituals, define success metrics, mentor teammates, and translate user needs into practical delivery plans.
Achievements: Improved activation by 31%, reduced cycle time by 24%, and launched 4 customer-facing improvements in two quarters.
Lead Specialist
Consulting team delivering digital products for finance, healthcare, and education clients.
Delivered client programs, created repeatable operating playbooks, and presented recommendations to executive stakeholders.
Responsibilities: Coordinated research, managed timelines, reviewed quality, and documented repeatable systems for future teams.
Achievements: Delivered 15 projects with 96% client satisfaction and cut reporting preparation time by 40%.
Education
Bachelor of Science
Focused on systems thinking, quantitative analysis, communication, and human-centered product development.
Coursework: Data Analysis, Product Strategy, Organizational Behavior, Research Methods
Honors: Dean's List, Capstone Excellence Award
Community Leadership
Host monthly learning sessions on career storytelling, portfolio development, and practical workplace systems.